Head of Customer Service
Construction - Logistics & Distribution
£75K BASE

Job Title: 
Head of Customer Service
Job sector: 
Construction
Logistics & Distribution
Location: 
UK
Base Salary: 
£75K BASE
Bonus: 
Maximum 50% Bonus, Executive Car, Pension, Healthcare.
Hours: 
Permanent
Close date: 
Monday, 8 January, 2018
reference: 
HOCS/687/08
About this position: 

 

Our client is a growing company working in various sectors. Due to the implementation of a new managing structure they would now like to appoint a head of customer service.

The Role: 
  • will design, develop and implement a customer service plan for the business having conducted a full review of the current position.                                                     
  • Will manage 3 direct reports and ensure that products are being promoted by the relevant teams.
  • Build and maintain good relationships with all Senior Managers whilst managing relationships with call centre managers across other divisions.
The Person: 
  • Will ideally be of degree education and have a track record of dealing with customer service teams within the UK.
  • Will have natural leadership abilities and create an inclusive environment to allow the team to create solutions and take ownership and have a positive impact on the team performance.