Head of Customer Service
Construction
£65K Base

Job Title: 
Head of Customer Service
Job Type: 
Senior Executive
Job sector: 
Construction
Location: 
Homebased
Base Salary: 
£65K Base
Bonus: 
Maximum 50% Bonus, Executive Car, Pension, Healthcare
Hours: 
Permanent
Close date: 
Friday, 5 January, 2018
reference: 
HOCS/687x/08
About this position: 

Our client is a growing capital plant hire company working extensively in the utilities and civils sectors. Due to an unexpected retirement they would now lie to appoint a Head of customer Service.

The Role: 
  • Will design, develop and implement a customer service plan for the business having conducted a full review of the current position.                                                     
  • Will manage 3 direct reports and ensure that products are being promoted by the relevant teams.
  • Build and maintain good relationships with all Senior Managers whilst managing relationships with call centre managers across other divisions.
The Person: 
  • Will ideally be of degree education and have a track record of dealing with customer service teams within the UK.
  • Will have natural leadership abilities and create an inclusive environment to allow the team to create solutions and take ownership and have a positive impact on the team performance.